Using CU*TALK

Using CU*TALK

Application for CU*Talk

Convenience at Your Fingertips. Focus Credit Union makes it possible for you to have direct contact to your credit union accounts with just one phone call. With CU*TALK, our computer voice response system, taking care of your credit union business is faster, easier and safer! Now you can get around-the-clock access to your accounts, making this service perfect for today’s busy lifestyles. All you need to make contact with CU*TALK is a touch-tone phone, credit union access code, account number, and your Personal Identification Number (PIN). Now you are all set to take care of business!

With CU*TALK, you can:

  • Review account balances
  • Verify the date and amount of your transactions, including deposits, withdrawals, transfers and payments
  • Verify whether certain checks have cleared
  • Transfer funds between accounts
  • Make loan payments
  • Check current interest rates
  • Calculate estimated loan payments
  • Change your Personal Identification Number (PIN)
  • Obtain annual dividend and interest information

Step-by-step instructions make it simple to use CU*TALK

  1. Using your touch-tone phone, call 1-866-267-4727.
  2. The computer will ask you to enter your member number. (For example, if your account number is 1234-020, your member number would be 1234.) Just enter your member number, then press the # key.
  3. You will be prompted to punch in your Personal Identification Number (PIN). Enter your PIN and press the # key. Be Careful-if you enter the PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.
  4. From this point on, the Easy Access procedure will vary depending on the transactions you wish to complete. Easy Access will guide you through each step.Hint: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. At any time during the tutorial, you can press * to return to the main menu.
  5. When you have finished your last transaction, simply hang up the phone.

Main Menu Options Common Suffixes
1 Account inquiries, including balances and a list of recent transactions Share Savings 000 & 020
2 Perform money transactions, including transfers Share Draft/Checking 050 to 054
3 Hear current CU rates or calculate estimated loan payments Christmas Club 040
4 Change your PIN Vacation Club 030
5 Change to a different member number Certificate and loan suffixes are available on your statement.
6 Other CU services, including locations and hours
8 Repeat this menu
9 End the call
0 Hear the tutorial (press * when done with the tutorial to hear the menu again)